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🎁NEW CUSTOMERS GET 10% OFF CODE:NEW | ✈FREE SHIPPING OVER $89.00
🎁NEW CUSTOMERS GET 10% OFF CODE:NEW | ✈FREE SHIPPING OVER $89.00

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Refund & Return Policy

Return & Refund Policy

At Abrilene, we are committed to your satisfaction. Please review our policy below regarding returns and exchanges.

1. Return & Exchange Window

Eligible items can be returned or exchanged within 30 days of receipt.

2. Condition of Items

Items must be in their original, unused, and undamaged condition, including all original packaging, tags, and accessories. We reserve the right to refuse returns if items do not meet these criteria.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale items

  • Promotional or clearance items

  • Items purchased with specific coupons or freebies

4. Shipping & Responsibility

  • Defective or Incorrect Items: If you receive a defective or incorrect product, Abrilene will bear all shipping costs. Please contact our support team to initiate the process.

  • Customer Preference (Size/Color/Other): If you wish to return an item due to personal reasons, you are responsible for all return shipping costs.

5. How to Initiate a Return

  1. Contact Support: Email support@abrilene.com with your Order Number, current shipping address, and phone number. If the item is defective, please provide photo or video evidence.

  2. Authorization: Once approved, we will provide you with our return shipping address.

  3. Shipment: Securely pack your items and send them to the authorized address. Please obtain and keep a tracking number for your records.

  4. Processing: Once our warehouse receives and inspects the return, we will notify you of the approval or rejection of your refund.

6. Refunds

Approved refunds will be processed within 3-5 business days and credited to your original payment method.

Note: If a return results in an order no longer meeting the eligibility criteria for a promotion applied at checkout, the promotional discount will be deducted from your refund.

7. Order Cancellations & Address Changes

  • Cancellations: You may request to cancel your order within 12 hours of placement. After this window, the order cannot be canceled and must follow our standard return procedure.

  • Address Changes: We cannot change the shipping address once an order has been packed or dispatched.

8. Contact Information

For any questions, please reach out to our team:

  • Email: support@abrilene.com

  • Return Address: 1234 Lakeview Ave Suite 200, Orlando, FL 32801

Monday to Friday, 9:00am-8:00pm